Return & Refund

Shipping Policy
- All products will be shipped within 2-3 business day unless otherwise stated.
- We accept order cancellations before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Return Policy
- All purchases (containing regular-priced items and sale items) can be returned within 30 days after you have received the last package of your order. 
- Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- The cost of the return shipping from the United States will be charged with LouMark.
- Items that do not meet these criteria will not be considered for return.
- Please note: "Mystery Box" items are not returnable except for quality issues, only exchanges are accepted.

Clearance Items Policy | LouMark

Some items in our store are offered as Clearance / Final Sale. These products are marked at significantly reduced prices and are not eligible for return, exchange, or refund.
Please read the details below before placing your order:

Clearance / Final Sale Items

  • Products labeled as “Clearance”, “Final Sale”, or sold during exclusive clearance promotions cannot be returned, exchanged, or refunded.

  • These items may include limited stock, discontinued designs, seasonal inventory, or end-of-line sizes/colors.

  • All sales are considered final once the order is submitted.

Why Clearance Items Are Not Eligible

Clearance products are priced with special discounts, and inventory may be limited or no longer in active production. For this reason, we are unable to process size exchanges or returns for these products.

Order Issues (Incorrect / Damaged Items)

If the item you received is:

  • damaged,

  • defective, or

  • not the item you ordered,

please contact us within 7 days of delivery, and we will resolve the issue promptly.

Email: service@loumark.com
Please include your order number + photos for faster support.


How to Make Your Return
One ways:
Send us an exchange or a return request with your order number by the email to which you placed the order. (Emails send to: service@LouMark.com.)

- We will review your request within 24 hours.
- You will get a return label/address after the review has been approved.
- If you want an exchange: Once the exchange request is passed, we will send you the product you want immediately.
- If you want a refund: After we receive your returned products, please allow us 3 to 5 business days to process your refund. *We will issue the refund to your original payment method.

Kind reminder
- Return packages should be authorized. Any return request not authorized by customer service will not be honored.
- Item(s) must NOT be returned to the address on the package you received.
Please submit a help ticket from Contact Us if you decide to cancel the order.